Cancellation

Free to cancel until it leaves Jaipur.

Changed your mind? While your order is still on the packing bench, stopping it costs nothing and takes one email. This page sets out the window, the refund route, and the point at which it becomes a return instead.

Cancel before dispatchFree
Cancellation feeNone
Refund in5 to 7 business days
ChannelEmail only

The short version

  • Cancel free before dispatch — any time inside our 1 business day packing window.
  • No fees of any kind — we charge no cancellation fee, no processing fee, no restocking fee and no admin penalty.
  • Money back in 5 to 7 business days to the original UPI account, in line with Reserve Bank of India guidance for online refunds.
  • Email only, so both of us keep a written record.

When the window closes

Orders are picked and packed within 1 business day of confirmation. Up until the parcel is handed to Blue Dart / XpressBees and a tracking number exists, you can stop it. Once that number is generated it has left Jaipur and the Refund & Returns Policy takes over instead.

How to cancel

Send one email to guestservices@solivarlounge.shop with the subject line Order Cancellation followed by your order number, from the same address you used at checkout — that is how we confirm the request is really yours. We reply within one working day during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.

Cancellations are not taken by phone, WhatsApp or social media, because those channels give us no way to verify who is asking.

Cancelling part of an order

Tell us which items to drop and we re-pack the rest. Where a flat ₹59 delivery fee was charged it is refunded in proportion; if removing an item takes the remaining order below the ₹1,499 free-delivery line, we absorb the difference rather than billing you again.

Changing rather than cancelling

Wrong address, or a different size? Write in inside the same 1 business day window with the subject line Order Modification and your order number. Address changes depend on the new PIN code being serviceable; price differences are confirmed by email before we act on them.

How the money comes back

Paid by UPI
Back to the UPI handle or linked bank account you paid from, normally within 5 to 7 business days. Where a flat ₹59 charge applied it is refunded with the order.

Cash on Delivery
Nothing was ever charged, so nothing needs refunding. Timelines are measured from our approval, not from your bank statement; banks can add a day at their end.

When we cancel an order

Sometimes the cancellation comes from us — stock runs short, a price was displayed in error, a payment cannot be verified, a delivery PIN code sits outside our courier network, or the address is outside India, since we ship within India only. In every case you get an email explaining why and a full refund of anything paid, within 5 to 7 business days.

After dispatch

Refuse the parcel at the door and the courier brings it back to us for a refund under the Refund & Returns Policy; or accept it and open a return within 7 days of delivery with the goods unused and the packaging intact. Approved refunds are then processed within 7 business days.

Talk to us

Solivar Lounge · SFS Agarwal Farm, 44, near Mansarovar Chopati, Mansarovar, Jaipur, Rajasthan 302020, India · Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.