The agreement between you and Solivar Lounge.

1. Who you are dealing with

Solivar Lounge sells Artificial Plants & Flowers to customers in India only. Our registered correspondence address is SFS Agarwal Farm, 44, near Mansarovar Chopati, Mansarovar, Jaipur, Rajasthan 302020, India and the only support channel is guestservices@solivarlounge.shop. Where these Terms say “we” or “us”, they mean that business; “you” means the person placing the order.

2. Using the site

You may browse, order and share our pages for personal or ordinary business use. You may not scrape the catalogue, resell our product photography, place orders under a false identity, or use the site in a way that interferes with other customers. If you create an account you are responsible for what happens under it.

You confirm that the information you give us at checkout — name, delivery address, PIN code, phone number and email — is true and current. Almost every failed delivery we see traces back to a mistyped address.

3. Prices, currency and tax

All prices are shown in Indian Rupees and include applicable taxes. As a small individual seller we operate below the GST registration threshold, so no separate GST is charged or collected and no GSTIN appears on your invoice. Delivery is free at ₹1,499 and above; below that a flat ₹59 is added and always displayed before you pay.

4. How you can pay

Payment is by UPI (prepaid) or Cash on Delivery, and by nothing else. We do not accept credit cards, debit cards, net banking, PayPal or any third-party wallet, and we neither collect nor store card details of any kind.

5. Orders and our right to decline

Your order is an offer to buy. A contract exists only once we confirm dispatch by email. Until that point we may decline or cancel an order — short stock, a price displayed in error, payment that cannot be verified, a PIN code outside our courier network, or a delivery address outside India. Anything paid is refunded in full within 5 to 7 business days.

6. Delivery, cancellation and returns

Dispatch, transit times and charges are set out on our Shipping Policy page. Cancellation before dispatch is free and is covered by the Cancellation Policy. Returns run for 7 days from delivery under the Refund & Returns Policy, with refunds processed within 7 business days. Those three pages form part of these Terms.

7. Product descriptions

We state stem length, bundle count, material and whether an item is UV-treated as accurately as we can, and photograph what we ship. Dye lots vary between production runs, so a repeat order can differ slightly in tone.

8. Intellectual property

The text, layout, photography and logo on this site belong to Solivar Lounge and are protected under the Copyright Act, 1957. You may not reproduce them commercially without written permission. Where a listing mentions a size, material or industry-standard format, that is a description of the product and not a claim of association with any other company.

9. Limitation of liability

To the maximum extent permitted by law, the site and the goods are provided without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Solivar Lounge shall not be liable for any indirect, incidental or consequential loss — including lost profit, lost data or business interruption — whether based on warranty, contract, tort or any other legal theory. Nothing here limits your statutory rights as a consumer under the Consumer Protection Act, 2019.

10. Privacy and data

What we collect and why is set out in the Privacy Policy, which follows the Digital Personal Data Protection Act, 2023 (DPDP 2023) and the Information Technology Act, 2000 (IT Act 2000).

11. Changes to these Terms

We may update these Terms as the business changes. The version that applies to your order is the one published when you placed it. Material changes are reflected on this page rather than sent by email.

12. Governing law and jurisdiction

These Terms are governed by the laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 (IT Act 2000) and the Digital Personal Data Protection Act, 2023. Any dispute is subject to the exclusive jurisdiction of the competent courts at Jaipur, Rajasthan. No foreign law applies to your order.