Unused, tagged and in the sleeve.
You have 7 days from delivery to return an unused item to Solivar Lounge, and a faster 48-hour route if it arrived damaged. Once stems have been arranged, trimmed or wired we cannot resell them.
The window
Start a return within 7 days of the delivery date. Items faulty on arrival follow the 48-hour rule below instead of this window.
What can and cannot come back
We accept
Unused stems and bushes with tags attached in the original sleeve or box, with the invoice.
We cannot accept
- Stems that have been trimmed, wired or arranged.
- Items that have been outdoors and are dusty or faded.
- Clearance stock and gift cards.
How to start a return
Email guestservices@solivarlounge.shop with your order number and one line about what went wrong, from the address you ordered with. A person replies, usually within one working day, and arranges the collection or the replacement.
Who pays the return postage
If the fault is ours — damaged, defective, wrong item, missing item — we cover it entirely. If you changed your mind, you arrange and pay the return journey, and we confirm exactly where to send it before you post anything.
How your refund is issued
Once the item is back with us and checked, approved refunds are processed within 7 business days. UPI payments return to the same UPI account; Cash on Delivery orders are refunded by bank transfer once you share the details.
Exchanges
Want a different size or finish instead of your money back? Say so in the same email and we exchange rather than refund, subject to stock, settling any price difference either way.
Not shipped yet?
Then the Cancellation Policy applies instead — it is free, and the money is back with you in 5 to 7 business days.